Policies

🌿 Processing Time

Each order is carefully prepared and fulfilled within 1–3 business days, depending on our restock and inventory schedule. For the most accurate estimate, please refer to the processing time noted at checkout or in your order confirmation email.

🌍 Shipping FAQ

• Yes, we offer international shipping!
• Please ensure your shipping address is accurate and current at the time of purchase.
• If you need to update your shipping address, reach out to us as soon as possible. While we’ll try our best to accommodate changes, orders may begin processing right away and shipping labels might already be printed.
• If your package was sent to an incorrect address due to a customer error, please email us at support@novaebrand.com

 

📦 Estimated Shipping Time

We currently ship via USPS and UPS.
• Domestic (U.S.): Estimated 3–10 business days
Please note: Once an item is marked "delivered" by the carrier, it is considered successfully delivered and is no longer eligible for refunds or cancellations.

 

✈️ Customs & Import Fees

International customers are responsible for any customs duties or import taxes that may apply in your country. Unfortunately, we cannot control or prevent potential delays due to customs processing.

💌 Returns, Exchanges & Cancellations

Please review our Refund Policy for more information.  If something isn’t right with your order, we’re here to help.

Please contact us at support@novaebrand.com